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Voice Response System (VRS)
Aspire Software Manual Features ◆ 633
You can also use the 900 Preamble message to set up an Auto-Answer with Greeting application.
When a receptionist answers a call, the VRS can play a preamble message such as, “Welcome to
ABC Company. How can I help you?” When the caller replies, the receptionist answers, “One
moment please,” and quickly extends the call to the desired party. This ensures that all incoming
calls are answered quickly, courteously and consistently.
Time, Date and Station Number Check
If the system has a DSP daughter board installed for VRS, any keyset user can find out the time,
date or the extension’s number while their phone is idle (on hook). The time and date check saves
the user time since they don’t have to look for a clock or calendar. Hearing the extension number
conveniently identifies non-display keysets. To find out their extension number, the user presses 6
(for Number). To listen to the time and date, the user presses 8 (for Time).
Available with 64-Port Basic NTCPU
Prior to 2.00 software, the VRS feature required the NTCPU to be either:
● The Feature Upgrade PAL chip (P/N 0891039) with the 64-Port Basic NTCPU (P/N 0891002)
OR
● The Enhanced NTCPU (P/N 0891038)
With software 2.00 or higher, and an update of the system’s boot code, the VRS feature is available
with the 64-port Basic NTCPU (no Feature Upgrade PAL chip required).
Note that the VRS feature requires a DSPDB be attached to the NTCPU with the optional VRS
flash card installed. Although the DSPDB is recognized for this feature, it will not provide any
additional tone resources (DTMF receivers, Caller ID receivers, or call progress tone detection).
Refer to the Boot Code Update Instructions, P/N 0893211, for details on installing the updated boot
code.
Conditions
(A.) Park and Page announcements will only repeat once.
(B.) VAU Record time is fixed at 2 minutes and it cannot be change.
Default Setting
Disabled.
Programming
➻
11-10-20 : Service Code Setup (for System Administrator) - VRS Record/Erase Message
Define the service code to use to record or erase a VRS message (default: 116).
➻ 11-10-21 : Service Code Setup (for System Administrator) - VRS General Message
Playback
Define the service code to use to playback the general message (default: 111).
➻ 11-10-22 : Service Code Setup (for System Administrator) - VRS Record/Erase General
Message
Define the service code to use to record or erase a general message on the VRS (default: 112).
➻ 11-12-54 : Service Code Setup (for Service Access) - VRS Routing
Define the service code to use when setting up ANI/DNIS Routing to the VRS Automated
Attendant. Using the Transfer feature, this also allows a call to be transferred to the VRS
(default: 882).