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Trunk Queuing/Camp On
Aspire Software Manual Features ◆ 601
Trunk Queuing/Camp On
Description
Trunk Queuing permits an extension user to queue (wait in line) on hook for a busy trunk or trunk
group to become free. The system recalls the queued extension as soon as the trunk is available.
The user does not have to manually retry the trunk later. Trunk Queuing lets the caller know when
the call can go through. If the extension user does not answer the Trunk Queuing ring, the system
cancels the queue request.
With Trunk Camp On, an extension user can queue (wait in line) off hook for a busy trunk or trunk
group to become free. The caller connects to the trunk when the trunk becomes free. As with Trunk
Queuing, the user does not have to manually retry the trunk later.
Any number of extensions may simultaneously queue or Camp On for the same trunk or trunk
group. When a trunk becomes free, the system connects the extensions in the order that the requests
were left.
Conditions
None
Default Setting
Enabled.
Programming
➻
15-07-01 : Programmable Function Keys
Assign a function key for Trunk Queuing and Trunk Camp On (code 35).
➻ 20-01-08 : System Options - Trunk Queuing Callback Time
Set the Trunk Queuing Callback Time (0-64800 seconds). Trunk Queuing Callback rings an
extension for this interval.
➻ 20-01-09 : System Options - Callback/Trunk Queuing Cancel Time
Set the Callback/Trunk Queuing Cancel Time (0-64800 seconds). The system cancels an
extension’s Callback or Trunk Queuing request after this interval.
➻ 20-06-01 : Class of Service for Extensions
Assign a Class Of Service (1-15) to an extension.
➻ 20-11-07 : Class of Service Options (Hold/Transfer Service) - Transfer Without Holding
Disable (0) an extension’s ability to use Transfer Without Holding.
Aspire S Aspire M/L/XL
• Available. • Available.