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Program 47 : IntraMail
47-13: IntraMail Dial Action Tables
1368 ◆ Programming Aspire Software Manual
Dial Action Table Actions
● TRF Action - Screened Transfer (1)
(TRF)
Use this action to allow an Automated Attendant caller to place a Screened Transfer to an
extension. After an Automated Attendant caller dials an extension, IntraMail calls (screens)
the destination to see if the transfer can go through.
If the destination is available, the Automated Attendant rings it. If the destination
answers, the call goes through.
If the destination doesn’t answer within a preset interval, is busy, or is in Do Not Dis-
turb, the Automated Attendant doesn’t extend the call. It then provides the caller with
additional options.
Number Option
Normally, the corresponding Number option should be XXX. Note that the key you
choose for this action is the first digit of the called extension number.
- For example, to allow callers to place Screened Transfers to extensions 301-399, for key 3
enter TRF for the Action and XXX for the corresponding Number.
To have Screened Transfer call a specific extension, the corresponding Number option
should be that extension’s number. The caller then dials that single digit to reach the
extension.
- For example, to have caller’s dial 8 to reach extension 303, for key 8 enter TRF for the
Action and 303 for the corresponding Number.
● UTRF Action - Unscreened Transfer (2)
(UTRF)
Use this action to allow an Automated Attendant caller to place an Unscreened Transfer to an
extension. This is similar to telephone system unscreened transfers in which the transferring
party immediately extends the call. After an Automated Attendant caller dials an extension,
IntraMail transfers the call to the destination and hangs up. Any recalls or additional routing
are handled by the telephone system - just as with any other unscreened transfer.
Number Option
Normally, the corresponding Number option should be XXX. Note that the key you
choose for this action is the first digit of the called extension number.
- For example, to allow callers to place Unscreened Transfers to extensions 301-399, for key
3 enter UTRF for the Action and XXX for the corresponding Number.
To have Unscreened Transfer call a specific extension, the corresponding Number
option should be that extension’s number. The caller then dials that single digit to reach
the extension.
- For example, to have caller’s dial 8 to reach extension 303, for key 8 enter UTRF for the
Action and 303 for the corresponding Number.
● REC1 Action - Quick Message With Greeting (3)
(REC1)
Use this action to allow an Automated Attendant caller to leave a Quick Message at an exten-
sion. With this action, the caller will hear the extension’s greeting prior to leaving the mes-
sage.
Number Options
To have the caller leave a quick Message at a specific extension, the corresponding
Number option should be the extension number.
To have the caller leave a Quick Message at any caller-dialed extension, the corre-
sponding Number option should be IXXX.
To have the caller leave a Quick Message at a caller-dialed extension in a specific
range, the corresponding Number option should be XXX.
- For example, to allow callers to leave a Quick Message extensions 301-399, for key 3
enter REC1 for the Action and XXX for the corresponding Number.