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inDepth and inDepth+
364 ◆ Features Aspire Software Manual
inDepth and inDepth+
Description
The inDepth and inDepth+ programs are Windows-based Management Information Systems that
work in conjunction with the built in Aspire ACD. These ACD/MIS systems enhance the system
ACD with real time statistics and reports on ACD group traffic patterns and usage. The inDepth and
inDepth+ applications have an extensive set of user-configurable Real Time Windows and Reporter
subsystems.
InDepth+ is the more comprehensive and capable of the ACD/MIS systems and offers:
● Real Time Status Window
This window displays ACD agent status, state
and connection state.
● Real Time Statistics Window
The statistics window provides a visual perfor-
mance summary for lines, agents and ACD
Groups.
● Call Queue and Wait Time Windows
These windows show the number of calls in
queue, the longest wait time, as well as the
number of calls answered and abandoned.
● Wallboard Template
Use the wallboard template display to motivate and inform ACD agents through a dynamic
display of real time statistics and messages.
● Reporter
ACD administrators can create fully-configurable reports for display and printing.
Similar in many respects to inDepth+, inDepth is streamlined for more modest ACD applications.
InDepth provides a single real time screen template, up to seven reports and can track report data
for up to one full month. InDepth includes ACD/MIS features like Report View/Print and Audible/
Visual Alarms, but excludes the Sub-Supervisor Positions and the Wallboard Support.
Aspire S Aspire M/L/XL
• Available, but not for ACD. Requires Aspire software
2.65+ and inDepth software 3.10.500.1 +.
• Available (Optional feature) - Requires inDepth’s Aspire
software 3.10.500.1 or higher and the Feature Upgrade
PAL or Enhanced NTCPU when used with ACD. With
the Basic NTCPU and no ACD, software 2.65+ is
required.