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Department Calling
266 ◆ Features Aspire Software Manual
● Busy or not answered
A call to the pilot number will cycle through the idle members of a Department Calling group.
The call will continue to cycle until it is answered or the calling party hangs up. Calls into
groups with Priority Routing and Circular Routing route identically.
● Simultaneous ringing
All idle members of the Department Group ring simultaneously. Calls do not cycle between
group members.
If all members of the Department Group are busy, an incoming or transferred call to the group’s
pilot number will queue for an available member. Each group has a queue that can hold any number
of waiting calls. If a display phone is waiting in queue, the user will see: WAITING (group name). If
a transferred call in queue is an outside call, and the system has DSP daughter board installed with
the VRS, the queued caller will hear, “Please hold on. All lines are busy. Your call will be answered
when a line becomes free.”
The VRS can also transfer calls to Department Groups. Refer to “Voice Response System (VRS)”
feature for more information on setting up the VRS.
The system prevents hunting to a Department Group extension if it is:
● Busy on a call
● In Do Not Disturb
● Call Forwarded
Conditions
(A.) When a DIL rings to a Department Group, the DIL may follow overflow programming (Pro-
grams 22-01-04 and 22-08).
(B.) If an extension has Call Forwarding set, the system will not hunt to the forwarded extension.
Default Setting
Disabled.