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Voice Response System (VRS)
626 ◆ Features Aspire Software Manual
Voice Response System (VRS)
Description
The DSP daughter board provides the option for Voice Response System (VRS) which gives the
system voice recording and playback capability. The VRS CompactFlash card provides up to 48
system messages (General Message, Automated Attendant greetings, ACD messages, and the 900
Preamble). In addition, the Personal Greeting and Park & Page options can have up to 200 mes-
sages (note that the Park & Page feature uses 2 messages). This enhances the system with:
● General Message - provides a prerecorded message to which any user can listen
● Personal Greeting - lets an extension user record a message and forward their calls. Callers
to the extension hear the recorded message and are then redirected.
● Park and Page - parks a call at an extension and automatically pages the user to pick it up
● Automated Attendant (Operator Assistance) - answers incoming calls, plays a greeting to
the caller and then lets the caller directly dial a system extension
● ACD Messages - provides announcement and overflow messages for ACD groups
● Transfer to the VRS - any extension user can Transfer their outside call to the VRS
● Voice Prompting Messages - plays call and feature status messages to users
● 900 Preamble - alerts callers using 900 lines of the cost and features of the “pay-per-call” service
● Time, Date and Station Number Check - lets a keyset extension user quickly hear a record-
ing for the time, date, or the extension’s number.
VRS Messages
The VRS allows you to record up to 48 VRS messages. You allocate these messages for Automated
Attendant greetings, the General Message, ACD messages and the 900 Preamble message. The
total storage time for all VAU messages is approximately 45 minutes. The maximum duration for
any type of message is 2 minutes - this is not programmable. VRS messages are battery backed up.
Any on-premise extension caller can listen, record and erase VRS Messages (unless restricted in
programming). DISA and DID callers can listen and record VRS messages (unless restricted in pro-
gramming).
General Message
A General Message is a prerecorded message available to all callers. A General Message typically
contains important company information that all employees should hear. To hear the General Mes-
sage, an employee can go to any keyset and press 4 (for General Message). You can restrict the abil-
ity to record the General Message in an extension’s Class of Service. This allows you to give
recording capability to the System Administrator or Communications Manager, for example, but
not any employee. The MW LED at each telephone flashes when a new General Message is
recorded. Once the extension user listens to the message, the MW LED goes out.
Aspire S Aspire M/L/XL
• Available - 8 Channels. • Available - 16 Channels.
• VRS available with basic NTCPU requires software
2.00+.