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Automatic Call Distribution (ACD)
136 ◆ Features Aspire Software Manual
Queue Status Display
When Logged Into ACD Group
1. With an idle keyset, press the Queue Status Display Programmable Function Key (Code: *19).
The display indicates the number of calls in queue, the trunk name, and the length of
time the call has been waiting.
When the Queue Status Display key is pressed, the queue status of the extension’s
group is displayed. When the extension is not in an ACD group, the Queue Status of
group 1 is displayed instead.
When an agent logs in using an AIC code, the Queue Status of the default ACD group
defined in Program 41-18-02 is displayed.
2. Press the VOL UP and VOL DOWN to scroll through the Queue Status Displays of all the
ACD Groups.
3. Press the CLEAR key to return the phone to an idle state.
When Logged Out of ACD Group
When ACD agents are logged out and a call is placed into the ACD queue, the phones of the logged
out agents will display the Queue Status and hear the alarm according to the settings defined in sys-
tem programming.
Pressing the Queue Status Display Programmable Function key will return the phone to idle until
the timer in Program 41-20-03 expires again.
Rest Mode/Off-Duty Mode
To set the manual Rest Mode/Off-Duty Mode:
K
eyset
1. With the keyset in an idle state, press the ACD Rest Mode key (PGM 15-07 or SC 852: *13).
The ACD Rest Mode key lights. If the Rest Mode key is pressed while the agent is on an
active call, the key will flash until the agent hangs up.
This operation is not available for the System Supervisor.
Single Line Telephone
1. Lift the handset and dial 158.
A fast busy is heard.
To set Pre-Rest Mode (while on a call), press the hookflash and then dial 158. Press the
Hookflash again to return to the outside party. Rest Mode will begin once the call is com-
pleted.
2. Hang up.