Filter
Top Products
Automatic Call Distribution (ACD)
130 ◆ Features Aspire Software Manual
➻ 41-19-06 : Voice Mail Delay Announcement - Tone Kind at Message Interval
For each ACD Group (01-64), define the what the caller will hear between the messages
(0=ring back tone, 1=MOH, 2=BGM). Currently, calls in the ACD queue will only hear MOH
if the music is from the NTCPU. It will not work if the MOH is connected to an ACI. Incom-
ing callers which have not been put into queue, however, can hear the MOH from any source.
➻ 41-19-07 : Voice Mail Delay Announcement - ACD Forced Disconnect Time After 2nd
Announcement
For each ACD group (01-64), assign how long the system should wait after the end of the
ACD delay message before disconnecting (0-64800).
➻ 41-19-08 : Voice Mail Delay Announcement - Delayed Message Interval Time
For each ACD group (01-64), set the timer for the interval between the Delayed Messages (0-
64800 seconds).
➻ 41-20-01 : ACD Queue Status Display Settings, Number of Calls in Queue
Set the number of calls that can accumulate in the ACD queue before the Queue Status Dis-
play (and optional queue alarm) occurs (0=no display, 1-200).
➻ 41-20-02 : ACD Queue Status Display Settings, Queue Status Display Time
Set how long a the Queue Status display remains on the telephone’s display (0-64800
seconds).
➻ 41-20-03 : ACD Queue Status Display Settings, Queue Status Display Interval
Set the interval that refreshes the Queue Status Alarm time in queue display and causes the
optional queue alarm to occur on phones active on a call, logged out, or in wrap-up (0-64800
seconds).
➻ 41-20-04 : ACD Queue Status Display Settings, ACD Call Waiting Alarm
Enable (1) or disable (0) the queue alarm (Default=0).
➻ 41-20-05 : ACD Queue Status Display Settings, ACD Call Waiting Alarm Send Time
Set how long the Call Waiting Alarm should sound (0-64800 seconds).
Related Features
Call Forwarding / Tandem Ringing
These features will not work for ACD extensions while the agent is logged in.
Direct Inward Dialing (DID)
If defined in Program 22-11-03, DID calls in queue will display the trunk name with the
Queue Status feature.
Direct Station Select (DSS) Console
Lamping status for ACD agents and non-ACD agents do not both appear on the same console
type. For ACD agent’s lamping status, a DSS Console must be programmed as an ACD con-
sole in Program 30-01-01. For non-ACD agents, the console must be programmed as business
console.
Networking
Calls cannot be transferred across a network to an ACD group.
Night Service
When Program 12-07-01 is customized, an agent’s display will not indicate the WAIT ACD
LOGIN status, however an agent may still log in.
Voice Mail
Conversation Recording is programmed on a system-wide basis - it is not ACD feature specific.
Refer to the ACD Manual (P/N 0893202).