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Voice Response System (VRS)
Aspire Software Manual Features ◆ 629
VRS Waiting Message
Using VRS Waiting Message, the system can automatically answer an incoming trunk call
first (either a normal trunk or one designated for a department group) to let the outside caller
hear a recorded message when the call is not answered in a programmed period of time. With
this feature, the call keeps ringing at the same destination until it is answered or until other
programming, takes affect.
This feature can use up to two messages for an incoming call and the duration between the
messages is programmable. These messages will be repeated and, between these messages,
either ring back tone or Music on Hold can be played.
This feature has two different modes:
● Permanent Mode
This mode sets the feature using system programming and is available for the following
types of calls.
A. Normal Incoming Call
When the call is not answered or a user presses the VRS Waiting Message function key,
this feature will be initiated. The waiting message will be played until other no-answer
program (transfer to another incoming ring group, disconnect, etc.) takes affect.
B. Designated Call for the Department Group
When a department group receives a call from a DID, DIL, DISA or E&M trunk and all
terminals in the group are busy, the call will be put in a queue and VRS Waiting Message
will be also be initiated. The waiting message will be played until other no-answer pro-
gram (transfer to another incoming ring group, disconnect, etc.) takes affect or a terminal
becomes available to receive the department call.
● Manual Mode
This mode can be programmed by pressing the "VRS Waiting Message" function key from
a KST to set this feature for each incoming ring group. This mode can be used for normal
incoming calls only.
The following programs would be used to define the VRS Waiting Message feature and the
trunk overflow:
● 11-10-20: Service Code Setup (for System Administrator), VRS - Record/Erase Message
● 15-07: Programmable Function Keys
Incoming Call Queuing Setup (Function Number 52)
Queuing Message Starting (Function Number 53)
● 16-01-08: Department Group Basic Data Setup, Queuing for Extension Group Call
● 20-07-13: Class of Service Options (Administrator Level), VRS Record
● 20-15-11: Ring Cycle Setup, VRS Waiting Message Incoming Call
● 22-01-04: System Options for Incoming Calls, DIL No Answer Recall Time
● 22-01-08: System Options for Incoming Calls, DID Pilot Call No Answer Timer
● 22-01-10: System Options for Incoming Calls, VRS Waiting Message Operation
● 22-01-11: System Options for Incoming Calls, VRS Waiting Message Interval Time
● 22-08-01: DIL/IRG No Answer Destination
● 22-14-xx: VRS Delayed Message for IRG
● 22-15-xx: VRS Waiting Message for Department Group
● 25-07-02: System Timers for VRS/DISA, VRS/DISA No Answer Time
● 25-07-03: System Timers for VRS/DISA, Disconnect after VRS/DISA re-transfer to IRG