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Message Waiting
Aspire Software Manual Features ◆ 413
Message Waiting
Description
An extension user can leave a Message Waiting indication at a busy or unanswered extension
requesting a return call. The indication is a flashing MW lamp at the called extension and a steadily
lit MW lamp on the calling extension. Answering the Message Waiting automatically calls the
extension which left the indication. Message Waiting ensures that a user will not have to recall an
unanswered extension. It also ensures that a user will not miss calls when their extension is busy or
unattended. Additionally, Message Waiting lets extension users:
● View and selectively answer messages left at their extension (display keyset only)
● Cancel all messages left at their extension
● Cancel messages they left at other extensions
An extension user can leave Messages Waiting at any number of extensions. Also, any number of
extensions can leave a Message Waiting at the same extension. A periodic VRS announcement may
remind users that they have Messages Waiting. Up to 50 Message Waiting indications can be dis-
played in a system at one time.
MSG Key will Operate as Voice Mail Key
The system enhances a phone’s MSG key function when connected to a system which has voice
mail installed. When an extension receives a voice mail, the MSG key can be used to check the
number of messages in voice mail, as well as call the voice mail to listen to the messages. If there is
no Voice Mail Programmable Function Key defined (Program 15-07-01, code 77), the phone’s Mes-
sage Waiting LED will flash to indicate new messages.
This option is not available with a networked voice mail - the voice mail must be local.
Refer to the Voice Mail feature for the feature operation.
LED Color Indication
Depending on your software, the software provides an option allows you to select whether the Mes-
sage Wait LED located at the top of the keyset will flash green (0) or red (1) when a Message Wait
indication is flashing. By default, this option is set to flash red.
Note that if this LED is also used for voice mail indications (no Programmable Function Key pro-
grammed for voice mail), if there are both voice mail messages and Message Wait indications, the
color set for Message Wait will override the color used for voice mail indications (red).
Single Line Telephone MW Indication Option
An option is available for analog single line telephones which provide a display. When a user leaves
a Message Waiting for a SLT which has a display, Program 15-03-13 : Single Line Telephone
Basic Data Setup - MW Signal Type is used to determine whether the SLT user will see a MW
LED indication or if the Caller ID will be used to display the call.
Aspire S Aspire M/L/XL
• Available.
• The MSG key as Voice Mail key feature is available.
• LED Color Indication option requires software 2.63+.
• SLT MW Indication option requires software 2.63+.
• Available.
• The MSG key as Voice Mail key feature is available with
1.11+ software.
• LED Color Indication option requires software 2.63+.
• SLT MW Indication option requires software 2.63+.