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Voice Response System (VRS)
630 ◆ Features Aspire Software Manual
Transfer to the VRS
Any extension user can Transfer their outside call to the VRS. This lets their caller take advantage
of the Automated Attendant’s extensive routing capabilities. To Transfer the call, the user simply
places the call on Hold, dials the unique VRS service code (set up in system programming) and
hangs up.
Voice Prompting Messages
The VRS feature provides the system with Voice Prompting Messages. These Voice Prompting
Messages tell the extension user the status or progress of their call. For example, if a user calls
extension 300 when it is busy, they hear, “Station 300 is busy. For Callback, dial 2.”
The following table shows the available Voice Prompting Messages.
Voice Prompting Messages
Message No. Message This message will play when . . .
1-00 This is station A user dials 6 for the extension number.
1-01 Station A user dials 6 for the extension number.
1-02 Is busy, for callback dial A user is calling a busy extension.
1-03 All lines are busy, for call-
back dial
A user dials 9 or 804 (+ trunk group) and all trunks are busy.
1-04 Please do not disturb A user calls an extension that has enabled Do Not Disturb.
1-05 Please hold on, all lines are
busy, your call will be
answered when a line
becomes free.
ACD message - refer to the ACD Manual (P/N 0893202).
1-06 Please hold on, your call is
being rerouted
Call Forwarding Off-Premise is rerouting your call.
1-07 The lowest cost line is busy,
please wait for the next one.
ARS tries to reroute the user’s call and the least costly route is
busy.
1-08 The number you have dialed
is not in service.
User dials a Service Code that Class of Service prevents.
1-09 You have a message. An extension user has a Message Waiting to which they have
not responded.
1-10 You have a message. An extension user has a Message Waiting to which they have
not responded.
1-11 Your calls have been for-
warded.
An extension user has forwarded their calls.
1-12 Vacant number An extension user has dialed an extension that does not exist.
1-13 Is unavailable An outside caller dials an extension through the Automated
Attendant and the extension is busy.
1-14 Please dial a new station
1-15 Or dial
1-16 To wait
1-17 To leave your number
1-18 Dial # to call you back at
1-19 Enter your area code and
telephone number
An outside caller dials an extension through the Automated
Attendant and the extension is busy.
1-20 Please enter your password
1-21 Please enter an account code A user tries to place a trunk call and Forced Account Codes are
enabled.