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Department Calling
Aspire Software Manual Features ◆ 265
Department Calling
Description
With Department Calling, an extension user can call an idle extension within a preprogrammed
Department Group by dialing the group’s pilot number. The call would ring the first available
extension in the group. For example, this would let a caller dial the Sales department just by know-
ing the Sales department’s pilot number. The caller would not have to know any of the Sales depart-
ment’s extension numbers.
There are two types of routing available with Department Calling: Priority Routing and Circular
Routing. With Priority Routing, an incoming call routes to the highest priority extensions first.
Lower priority extensions ring only if all higher priority extensions are busy. With Circular Rout-
ing, each call rings a new extension (with circular routing, a new call will ring the extension which
has been idle the longest in the group). The ringing order is based on an extension’s priority. In a
Department Group with extensions 310 (Priority 1), 311 (Priority 2) and 312 (Priority 3)
● The first call rings 310.
● The second call rings 311.
● The third call rings 312.
● The fourth call rings 310 and the cycle repeats.
Note: When programming, the high priority extensions have low priority numbers. For example,
priority 1 has a higher priority than priority 10.
Overflow Routing
Department Calling also provides overflow routing for extensions within the group. If a user
directly dials a busy extension within a Department Group, the system can optionally route the call
to the first available group member. The system follows Program 22-15-03 and 22-15-05 timers for
playing the periodic VRS message.
User Log Out/Log In
An extension user can log out and log in to a Department Calling Group. By logging out, the user
removes their extension from the group. Once logged out, Department Calling bypasses their exten-
sion. When they log back in, Department Calling routes to their extension normally. All users can
dial a code to log in or log out of their Department Calling Group. A keyset can optionally have a
function key programmed for one-button log in and log out operation.
Enhanced Hunting
Department Calling is enhanced with expanded hunting capabilities. Hunting sets the conditions
under which calls to a Department Group pilot number will cycle through the members of the
group. The hunting choices are:
● Busy
A call to the pilot number will hunt past a busy group member to the first available extension.
● Not answered
A call to the pilot number will cycle through the idle members of a Department Calling group.
The call will continue to cycle until it is answered or the calling party hangs up. If the Depart-
ment Group has Priority Routing enabled, and the highest priority member is busy, the call
will not route.
Aspire S Aspire M/L/XL
• Available - 8 Department Groups. • Available - 64 Department Groups.