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Call Redirect
Aspire Software Manual Features ◆ 173
Call Redirect
Description
Call Redirect allows a keyset user to transfer a call to a pre-defined destination (such as an operator,
voice mail, or another extension) without answering the call. This can be useful if you are on a call
and another rings in to your extension. By pressing the Call Redirect key, the call is transferred,
allowing you to continue with your current call.
This feature works with the following types of calls:
● Normal trunk call
● DID
● DISA
● DIL
● E&M
● ICM
The following types of calls cannot be redirected with the feature:
● ACD
● Transferred
● Department Group (all ring mode)
● Door Box
● Virtual Extension
Conditions
(A.) After pressing the Call Redirect key, the call will not recall the extension.
(B.) The pre-defined destination has to be an extension number or voice mail pilot number.
Default Setting
Disabled.
Programming
➻
15-07-01 : Programmable Function Keys
Assign a function key for Call Redirect (code 49 + destination extension number).
➻ 20-06-01 : Class of Service for Extensions
Assign a Class Of Service (1-15) to an extension.
➻ 20-11-16 : Class of Service Options (Hold/Transfer Service) - Call Redirect
Enable (1) or disable (0) a keyset user’s ability to transfer a call to a pre-defined destination
(such as an operator, voice mail, or another extension) without answering the call
Related Features
None
Aspire S Aspire M/L/XL
• Available. • Available.