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Night Service
Aspire Software Manual Features ◆ 443
Night Service
Description
Night Service lets system users activate one of the Night Service modes. Night Service redirects
calls to their night mode destination, as determined by Assigned and Universal Night Answer pro-
gramming. The system allows Night Service to be enabled for each Night Service group, allowing
each group to determine when their calls should switch modes. A user typically activates Night
Service after normal working hours, when most employees are unavailable to answer calls. The
system also provides external contacts to enable Night Service.
There are four (Aspire S) or eight (Aspire M/L/XL) Night Service modes:
● Day 1 / Day 2 Modes - for normal working hours
● Night 1 / Night 2 Modes - after hours (usually evening)
● Midnight 1 / Midnight 2 Modes - late at night to early in the morning
● Rest 1 / Rest 2 Modes - interval usually used for lunch
Assigned Night Answer (ANA)
With Assigned Night Answer, Night Service has calls ring extensions directly. Assigned Night
Answer provides an answering point for Night Service calls. For certain applications, this may be
more appropriate than Universal Night Answer. For example, you could program trunks to ring the
security station telephone during off hours.
Universal Night Answer (UNA)
Universal Night Answer makes incoming calls ring over the External Paging speakers. With UNA,
an employee can go to a telephone and press the flashing line key or use “Universal Answer” to
pick up the call. Only ring groups calls can be used with Universal Night Answer. For more on set-
ting up Universal Answer, turn to the “Central Office Calls, Answering” feature.
You may also be able to use Transfer to UNA. An extension user can Transfer their call to UNA
(i.e., External Paging at night). Once transferred, the call will ring the External Paging speakers like
any other UNA call and can be picked up at any extension. You can also set up Transfer to UNA
through the VRS. This lets outside callers, answered by the VRS, dial a code to have their call ring
External Paging.
Automatic Night Service
The system will allow or deny Automatic Night Service based on the extension’s class of service pro-
gramming. If allowed, the calls will then route according to the service patterns programmed. The
Night Service programming is stored in the RAM memory. This means that if the system is not using
the Automatic Night Service, in the case of a power failure while in night mode, when the power is
restored, the system will continue to be in night mode.
Aspire S Aspire M/L/XL
• Available - 4 Night Service Patterns/Groups and 4 time
modes.
• Toggle night modes with Programmable Function Key
requires software 2.63+.
• Available - 32 Night Service Patterns/Groups and 8 time
modes.
• Toggle night modes with Programmable Function Key
requires software 2.63+.