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Automatic Call Distribution (ACD)
Aspire Software Manual Features ◆ 127
➻ 41-10-04 : PGDAD Delay Announcement - 2nd Delay Announcement Connection Timer
For each ACD group (01-64), set the timer the system waits before playing the second delay
announcement (0-64800 seconds).
➻ 41-10-05 : PGDAD Delay Announcement - 2nd Delay Announcement Sending Duration
For each ACD group (01-64), set the timer for the 2nd Delay announcement (0-64800 sec-
onds). Once this timer expires, the call will disconnect. To keep the call in queue, set this
timer to “0”.
➻ 41-11-01 : VRS Delay Announcement - Delay Message Start Timer
For each ACD group (01-64), determine how long the system waits before playing the delay
Message. This program is activated when the delay announcement source and options are
assigned as VRS in Program 41-08.
➻ 41-11-02 : VRS Delay Announcement - 1st Delay Message Number
For each ACD group (01-64), assign the VRS message number to be used as the message
source for the 1st Delay Announcement Message (0-49). This program is activated when the
delay announcement source and options are assigned as VRS in Program 41-08.
➻ 41-11-03 : VRS Delay Announcement - 1st Delay Message Sending Count
For each ACD group (01-64), determine the 1st Delay Message Sending Count (0-255).
➻ 41-11-04 : VRS Delay Announcement - 2nd Delay Message Number
For each ACD group (01-64), assign the VRS message number to be used as the message
source for the 2nd Delay Announcement Message (0-49). This program is activated when the
delay announcement source and options are assigned as VRS in Program 41-08.
➻ 41-11-05 : VRS Delay Announcement - 2nd Delay Message Sending Count
For each ACD group (01-64), determine the 2nd Delay Message Sending Count (0-255)
➻ 41-11-06 : VRS Delay Announcement - Tone Kind at Message Interval
For each ACD group (01-64), determine what the caller should hear between messages
(0=ring back, 1=MOH, 2=BGM).
➻ 41-11-07 : VRS Delay Announcement - ACD Forced Disconnect Time After 2nd Delay
Message
For each ACD group (01-64), assign how long the system should wait after the end of the VRS
delay message before disconnecting (0-64800).
➻ 41-12-01 : Night Announcement Setup - Night Announcement Source Type
Define the night announce voice resource (0=ACI, 1=VRS [DSPDB]) for each ACD group
(01-64). Night announcement availability depends on the setting in Program 41-03-02. The
night announcement function is not available for ACD pilot number call.
➻ 41-12-02 : Night Announcement Setup - Night Announcement ACI Port Number
If Program 41-12-01 is set to ‘0’, define the port number for the ACI night announce voice
resource for each ACD group (01-64).
➻ 41-12-03 : Night Announcement Setup - ACD Night Announce Sending Time
Define the night announce sending time (0-64800) for each ACD group (01-64).
➻ 41-13-01 : VRS Night Announcement - VRS Message Number
For each ACD Group (01-64), define the VRS message number (0-48) to be used as the night
announcement. This program is activated when the night announcement source is assigned as
VRS in Program 41-12-01.
➻ 41-13-02 : VRS Night Announcement - Tone Kind at Message Interval
For each ACD Group (01-64), define what the caller will hear between the night announce-
ments (0=ring back tone, 1=MOH, 2=BGM).
➻ 41-14-01 : ACD Options - Emergency Call Operation Mode
Set the Emergency Call Operation Mode (0=Call system supervisory extension when group
supervisory extension is busy, 1=No call to system supervisory extension when group super-
visory extension is busy) for ACD Groups (01-64). Note that the supervisor must be logged in
and have an Emergency Key programmed. By pressing the key once, the supervisor can mon-
itor the call - pressing twice barges in on the call.