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Voice Response System (VRS)
Aspire Software Manual Features ◆ 627
Personal Greeting
Personal Greeting allows an extension user to record a message and forward their calls. Callers to
the extension hear the recorded message and are then forwarded to the new destination. The Per-
sonal Greeting and Park & Page options can have up to 200 messages total (note that the Park &
Page feature uses 2 messages). With Personal Greeting, an extension user can add a personal touch
to their Call Forwards. For example, a user can record:
“Hi. This is John Smith. I’ll be out of the office today. In my absence, Mary Jones can answer all
your questions. Please hold on for Mary.”
After they record their Personal Greeting, the extension user chooses the condition that will activate
Personal Greeting. Personal Greeting will activate for:
● Calls to the extension when it is busy or not answered
● All calls immediately
● Calls to the extension that are unanswered
The extension user then selects the destination for their calls. The choices are:
● A co-worker’s extension
● Personal Greeting only (without forwarding)
● The extension user’s own subscriber mailbox (if Voice Mail (DSP) is installed)
● Off-Premise via Common Abbreviated Dialing
In addition, the user can have Personal Greeting activate automatically for all calls, just CO (trunk)
calls or just Intercom calls. When the user implements Personal Greeting for all calls, the system
plays the greeting and reroutes:
● Calls transferred from the Automated Attendant (OPA)
● DISA calls ringing the extension
● DID calls ringing the extension
● Direct Inward Lines (DILs) ringing the extension
● Intercom calls
With Personal Greeting for only CO (trunk) calls, the system reroutes all of the calls listed above
except Intercom calls.
Park and Page
When an extension user is away from their phone, Park and Page can let them know when they have
a call waiting to be answered. The Personal Greeting and Park & Page options can have up to 200
messages total (note that the Park & Page feature uses 2 messages). To enable Park and Page, the
user records a Personal Greeting along with an additional Paging announcement. Park and Page
will then answer an incoming call and play the Personal Greeting to the caller. The caller then lis-
tens to Music on Hold (if available) while the system broadcasts the prerecorded Paging announce-
ment. When the extension user hears the Page, they can go to any telephone and use Directed Call
Pickup to intercept the call.
Unique Personal Greeting Conditions
If a call comes into the extension when there are no VRS ports available to play the Per-
sonal Greeting, the system forwards the call without playing the recorded message to
the caller.
If an extension has Personal Greeting (RNA) enabled, Intercom calls that voice
announce are not subject to Personal Greeting rerouting.
Personal Greeting does not reroute normal Ring Group calls. Calls transferred from a
co-worker or Voice Mail route to the forwarding destination without listening to the Per-
sonal Greeting.