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Automatic Call Distribution (ACD)
Aspire Software Manual Features ◆ 129
➻ 41-17-01 : ACD Login Mode Setup
Define the ACD login mode (0=normal, 1=AIC) for each extension.
If set to ‘1’:
- Program 41-02-01 is used.
- Note that a supervisor can not log in/out an AIC member as they are not normal ACD agents.
- Service codes for log-in/log-out must be defined in Programs 11-13-08 and 11-13-09.
If set to ‘2’:
- Program 41-18-01 is used.
- Agents log in/out using codes set in Program 11-13-08 and 11-13-09 or using the ACD Log
In/Out Programmable Function Key (Program 15-07-01 or SC 852: *10). Agents do not log
in or out using Program 11-13-01 code(*5 and *51).
➻ 41-18-01 : ACD Agent Identity Code Setup - ACD Agent Identity Code
For each AIC Table (001-512), define the ACD Agent Identity Code (AIC) (4 digits).
➻ 41-18-02 : ACD Agent Identity Code Setup - Default ACD Group Number
For each AIC Table (001-512), define the default ACD group number (0=no setting, 1-64).
➻ 41-18-03 : ACD Agent Identity Code Setup - ACD Group Number in Mode 1
For each AIC Table (001-512), define the ACD group number (0=no setting, 1-64) in mode 1.
➻ 41-18-04 : ACD Agent Identity Code Setup - ACD Group Number in Mode 2
For each AIC Table (001-512), define the ACD group number (0=no setting, 1-64) in mode 2.
➻ 41-18-05 : ACD Agent Identity Code Setup - ACD Group Number in Mode 3
For each AIC Table (001-512), define the ACD group number (0=no setting, 1-64) in mode 3.
➻ 41-18-06 : ACD Agent Identity Code Setup - ACD Group Number in Mode 4
For each AIC Table (001-512), define the ACD group number (0=no setting, 1-64) in mode 4.
➻ 41-18-07 : ACD Agent Identity Code Setup - ACD Group Number in Mode 5
For each AIC Table (001-512), define the ACD group number (0=no setting, 1-64) in mode 5.
➻ 41-18-08 : ACD Agent Identity Code Setup - ACD Group Number in Mode 6
For each AIC Table (001-512), define the ACD group number (0=no setting, 1-64) in mode 6.
➻ 41-18-09 : ACD Agent Identity Code Setup - ACD Group Number in Mode 7
For each AIC Table (001-512), define the ACD group number (0=no setting, 1-64) in mode 7.
➻ 41-18-10 : ACD Agent Identity Code Setup - ACD Group Number in Mode 8
For each AIC Table (001-512), define the ACD group number (0=no setting, 1-64) in mode 8.
➻ 41-19-01 : Voice Mail Delay Announcement - Delay Message Start Timer
For each ACD group (01-64), determine how long the system waits before playing the Delay
Message (0-64800 seconds).
➻ 41-19-02 : Voice Mail Delay Announcement - Mailbox for 1st Announcement Message
For each ACD group (01-64), assign voice mail ACD Announcement Mailbox as the message
source for the 1st Announcement Message. This option is only applicable to ACD Overflow
Modes 1, 4, 5 and 9 (source 0/type2). Use Program 41-08 to set up the ACD overflow options.
➻ 41-19-03 : Voice Mail Delay Announcement - 1st Delay Message Sending Count
For each ACD group (01-64), determine the 1st Delay Message Sending Count (0-255). This
entry must be set to 1 or higher in order for the message to play.
➻ 41-19-04 : Voice Mail Delay Announcement - Mailbox for 2nd Announcement Message
For each ACD group (01-64), assign voice mail ACD Announcement Mailboxes as the mes-
sage source for the 2nd Announcement Message. This option is only applicable to ACD Over-
flow Modes 1, 4, 5 and 9 (source 0/type2). Use Program 41-08 to set up the ACD overflow
options.
➻ 41-19-05 : Voice Mail Delay Announcement - 2nd Delay Message Sending Count
For each ACD group (01-64), determine the 2nd Delay Message Sending Count (0-255). This
entry must be set to 1 or higher in order for the message to play.