Filter
Top Products
Charts and Illustrations
Aspire Software Manual Features ◆ 27
Automatic Call
Distribution (ACD)
(cont.)
Code: *16
Operation: Press key to
put agent on hold.
Press key again + 1 to
hang up agent or 0 to
bring agent back into call.
Switching (splitting) between
an ACD Agent and their out-
side caller after answering an
emergency call
On red while the
agent is on hold
-
Code: *17
Operation: Press key
Working Time
Enabling/disabling Work
Time
On when Work Time
enabled, Flashing
while on a call if
Auto Work Time
enabled
Off when Work
Time disabled
-
Code: *18 + ACD Group
Operation: Press key
ACD Overflow Control
Overflowing ACD calls to
another group
On when enabled,
Slow flash when dis-
abled
-
Code: *19
Operation: Press key
while on hook + Vol Up or
Vol Down to scroll
Queue Status Check
When in an ACD group,
check the status of the queue
groups
None -
Background Music Code: 04
Operation: Press key
Turning Background Music
on or off
None 825
Barge In Code: 34
Operation: Call ext +
Press key
Barging In on a co-worker’s
conversation
None 810
Call Coverage Code: *03 + ext.
Operation: Press key
Placing or answering a call to
your co-worker’s extension
Slow Flash red when
ringing, On red
when busy
-
Call Forwarding,
Both Ring
Code: 14
Operation: Press key +
Dest. Extension
Call Forwarding Both Ring to
extension
Slowly flashes red *2 + 7
Call Forwarding,
Busy
Code: 11
Operation:
Press key +
Dest. Extension
Call Forwarding Busy to
extension or Voice Mail
Slowly flashes red *2 + 2
Call Forwarding,
Busy/No Answer
Code: 13
Operation: Press key +
Dest. Extension
Call Forwarding Busy/No
Answer to extension or Voice
Mail
Slowly flashes red *2 + 2
Call Forwarding,
Device
Code: 17
Operation: Press key +
type
Call Forwarding Device to a
device or Voice Mail
Slowly flashes red *4
Table 5: Function Key Codes by Features
To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the
code (e.g., 48 for Voice Over).
For this feature... Use this key... When your are... Key Lamp Status
Also See
Srvc Code