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Program 41 : ACD Setup
41-20 : ACD Queue Display Settings
Aspire Software Manual Programming ◆ 1291
41-20 : ACD Queue Display Settings
Description
Use Program 41-20 : ACD Queue Display Settings to assign the options for the ACD Queue Sta-
tus Display feature. This program allows the Queue Status Display, as well as an alarm to sound,
when the parameters in this program are met.
Program 41-15 can also provide a queue alarm to the agents. The options in Program 41-20 should
not be used if 41-15 is set.
Input Data
Level:
Aspire S Aspire M/L/XL
SA • Not Available. • Available with software 1.11+.
Feature Available in Program 41-15 Available in Program 41-20
Queue Status Display --- Yes
Queue Status Display
Time
--- Yes
Alarm Yes Yes
Alarm Send Time Program 41-15-02 determines
the length/interval of the alarm.
Yes
Interval Time of Queue
Status Display
Yes
Class of Service --- Yes
Timing of alarm and dis-
play queue status
Alarm triggered after the num-
ber of calls in Program
41-15-01 is exceeded.
Alarm triggered after the num-
ber of calls in Program
41-20-01 is exceeded. Then fol-
lows Program 41-20-03 timing
for displaying status.
ACD Group No 01-64
Item
No.
Item Input Data Default
01 Number of Calls in Queue
Set the number of calls that can accumulate in the
ACD queue before the Queue Status Display (and
optional queue alarm) occurs.
0=no display,
1-200
Prior to
1.12:
0
1.12+:
5
02 Queue Status Display Time
Set how long the Queue Status display remains on
the telephone’s display.
0-64800 seconds Prior to
1.12:
0
1.12+:
60