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E911 Compatibility
Aspire Software Manual Features ◆ 327
E911 Compatibility
Description
E911 Compatibility ensures that emergency calls always get through. If an emergency occurs, a
user simply goes to any phone, lifts the handset and dials 911. The system’s built-in E911 compati-
bility places the emergency call even if the user forgets to dial an access code or press a line key.
The E911 capabilities include:
● Attendant Notification
The attendant receives a notification each time a co-worker dials an emergency 911 call. This
notification is the co-worker’s name and number display optionally accompanied by an audi-
ble alarm. Notification occurs regardless of whether the attendant is idle or busy on a call. You
can optionally extend this capability to other supervisory extensions as well.
Aspire S Aspire M/L/XL
• Available. • Available.
IMPORTANT - PLEASE NOTE THE FOLLOWING!
1. All local trunks or the trunk connected to external 911 equipment must be put into
the E911 route. By placing all the local trunks into the E911 route, this assures that any
user may make a call to 911.
2. When ARS is NOT enabled and the system allows trunk access by dialing ‘9’, single
line telephones will disregard Program 20-03-03 - System Options for Single Lines
Telephones - SLT DTMF Dial to Trunk Lines. This will prevent the system from con-
necting to a trunk until all the digits are dialed. This can be avoided by using either ‘8’
or ‘9x’ (but not ‘91’) as the trunk access code. Be aware that this change will require
additional programming changes.
3. When using external E911 equipment, do not allow analog single line telephones to
directly access trunks. When an analog SLT directly accesses a trunk (#9 xxx) and dials
911, the system will not follow the 911 routing. If your system is connected to external
E911 equipment, the system will not route the call to that equipment.
4. Do not use an asterisk within a PBX access code if the Account Code feature is used.
With the Account Code feature enabled, if an asterisk is used within the access code,
the trunk stops sending digits to the central office after the * is sent.
5. Finally, but most important, TEST - TEST - TEST!! Due to the nature of the E911
feature, it is imperative that when programming this, or any other feature, to be aware
of the consequences. Make sure to test the extensions with the E911 feature to confirm
that other features will not prevent the call from being completed. When using external
equipment, make sure the dial treatment tables are working properly.