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Automatic Call Distribution (ACD)
134 ◆ Features Aspire Software Manual
Multiple Agent Log In
To log in:
Keyset
1. Press the ACD Log In/Log Out key (Program 15-07 or SC 852: *10).
2. Dial 0 to cancel the log out option.
3. Dial the Agent Identity Code (AIC) (up to 4 digits).
The ACD Log In/Log Out key lights.
OR
1. Press CALL key and dial the AIC Log In service code (Program 11-13-08).
2. Dial the Agent Identity Code (AIC) (up to 4 digits).
The ACD Log In/Log Out key lights.
DSL
1. Lift the handset and dial the AIC Log In service code (Program 11-13-08).
2. Dial the log in code (up to 20 digits).
This step is not required if the ID code is disabled in Program 41-01-02.
3. Dial the first Agent Identity Code (AIC) (up to 4 digits).
You will hear a confirmation tone.
4. Press HOLD.
5. For second agent log: Dial the second Agent Identity Code (AIC) (up to 4 digits).
You will hear a confirmation tone.
6. For third agent log: Dial the third Agent Identity Code (AIC) (up to 4 digits).
You will hear a confirmation tone.
SLT
Follow Steps 1-3 to log in with additional AICs (up to 3) at any time.
1. Lift the handset and dial the AIC Log In service code (Program 11-13-08).
2. Dial the log in code (up to 20 digits).
This step is not required if the ID code is disabled in Program 41-01-02.
3. Dial the first Agent Identity Code (AIC) (up to 4 digits).
You will hear a confirmation tone.
When immediately logging in with additional AICs.
4. For second agent log: Dial the second Agent Identity Code (AIC) (up to 4 digits).
You will hear a confirmation tone.
5. For third agent log: Dial the third Agent Identity Code (AIC) (up to 4 digits).
You will hear a confirmation tone.